Which technique improves understanding on a call?

• A. Multitasking
• B. Interrupting to provide information
• C. Active listening, including restating and clarifying questions
• D. Focusing only on what to say next

Answer: (C)

Active listening is the technique that improves understanding on a call. By giving full attention to the speaker and using restatement and clarifying questions, you verify that you’ve heard the message correctly, uncover any gaps in information, and prevent misinterpretations. Restating what was said shows you’re listening and helps the other person confirm or correct your understanding, while asking clarifying questions digs into details that might be missed otherwise. This approach also builds trust and keeps the conversation on track.

In contrast, multitasking splits your attention, making it harder to catch nuances; interrupting to provide information breaks the speaker’s flow and can leave important points unaddressed; focusing only on what you plan to say next shifts you away from listening and understanding the message.