Which metric best evaluates the speed of resolving customer inquiries?

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Multiple Choice

Which metric best evaluates the speed of resolving customer inquiries?

Explanation:
The main idea here is measuring how quickly an issue is finished from start to finish. Average Handle Time directly captures that by averaging the total time spent on each interaction, including talk time, holds, and wrap-up. This gives a clear signal of how fast inquiries are resolved. Customer Satisfaction focuses on how happy the customer was with the service, not how long it took. Resolution Rate looks at how many inquiries were resolved, which measures effectiveness rather than speed. Net Promoter Score gauges overall loyalty, not the speed of resolution. So Average Handle Time is the best choice for evaluating speed.

The main idea here is measuring how quickly an issue is finished from start to finish. Average Handle Time directly captures that by averaging the total time spent on each interaction, including talk time, holds, and wrap-up. This gives a clear signal of how fast inquiries are resolved. Customer Satisfaction focuses on how happy the customer was with the service, not how long it took. Resolution Rate looks at how many inquiries were resolved, which measures effectiveness rather than speed. Net Promoter Score gauges overall loyalty, not the speed of resolution. So Average Handle Time is the best choice for evaluating speed.

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