If you suspect a policy violation, what should you do?

• A. Ignore it
• B. Follow policy, escalate to supervisor, and protect customer data.
• C. Post about it publicly
• D. Wait to see if it becomes bigger

Answer: (B)

When you suspect a policy violation, you should act through the proper channels and safeguard information. The best approach is to follow policy, escalate to your supervisor, and protect customer data. This ensures a compliant, timely response, preserves evidence, and maintains customer privacy. Document what you observed, use the official reporting process, and avoid discussing details publicly or handling it on your own. Ignoring it, posting about it publicly, or waiting to see if it grows can let the issue escalate and risk confidentiality and compliance.