If a customer sends their trade-in after 30 days, what happens?

• A. They receive standard credits
• B. Customer will not receive promotion credits
• C. Trade-in not accepted
• D. Promotion credits are doubled

Answer: (B)

Promotional credits depend on meeting a submission deadline. Trade-in promos are only awarded if the device is received within the specified window, in this case 30 days. If the trade-in arrives after that window, it no longer qualifies for the promo credits, so those extra credits aren’t applied. The promotion isn’t automatically triggered or doubled, and late submissions don’t necessarily mean the trade-in is rejected—the key point is that the promo eligibility is lost when the 30-day window is missed.