A policy reduces returns by 20% but risks losing 2% of customers. If there are 1,000 customers, how many may leave?

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Study for the ATandT Information Test. Study with flashcards and multiple choice questions, each question has hints and explanations. Get ready for your exam!

Multiple Choice

A policy reduces returns by 20% but risks losing 2% of customers. If there are 1,000 customers, how many may leave?

Explanation:
This question hinges on applying a percentage to a total to find how many people are affected. The key number here is the 2% risk of losing customers. So you take the total customers, 1,000, and multiply by 2% (0.02): 1,000 × 0.02 = 20. That means about twenty customers may leave. The 20% reduction in returns is unrelated to how many customers leave; it affects returns, not churn, so it’s a distractor.

This question hinges on applying a percentage to a total to find how many people are affected. The key number here is the 2% risk of losing customers. So you take the total customers, 1,000, and multiply by 2% (0.02): 1,000 × 0.02 = 20. That means about twenty customers may leave.

The 20% reduction in returns is unrelated to how many customers leave; it affects returns, not churn, so it’s a distractor.

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